Privacy Policy
Who we are
BNAN ACADEMY LTD (71‑75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom).
Email: support@bnanacademy.com – Tel: +44 20 8159 6055.
Scope
This policy covers our website, online tutoring services, support channels and our WhatsApp Business communication.
Information we collect
- Parent/guardian contact details: name, email, phone, country.
- Basic student details (with parental consent): first name, age range, learning level.
- Account & billing data processed by a PCI‑compliant processor (we do not store full card numbers).
- Lesson data: schedules, attendance, assessments and homework; recordings where consented.
- Technical data: IP address, device/browser info, cookies and analytics.
How we use your information
- Provide and manage lessons and instructors.
- Send operational notices, reminders and support.
- Process payments and comply with legal duties.
- Improve quality and UX through analytics.
- Marketing only with your prior consent (opt‑out anytime).
WhatsApp Business messages
- By contacting us on WhatsApp or sharing your phone number, you consent to receive WhatsApp messages for onboarding, reminders, invoices and support.
- Marketing only with consent. Opt out by replying STOP or email us.
- Data processed: phone number, WhatsApp profile name, message/media content, message IDs, timestamps, delivery/read receipts.
- Processors: WhatsApp Business Platform (Meta) with appropriate safeguards (SCC/IDTA).
- Retention: message logs up to 24 months unless law requires longer or you request deletion.
Children’s privacy
We contract with parents/guardians. We do not knowingly collect data from children under 13 without verifiable parental consent.
Class recordings
Some lessons may be recorded for quality/training only with explicit parental consent. Recordings are stored securely for up to 12 months.
Sharing your data
- Service providers (hosting, communications, learning systems, analytics, payment processing).
- Tutors/contractors as needed to deliver the lesson.
- Legal obligations and lawful requests.
- Business transfers with equivalent protection.
International transfers
Data may be processed outside your country with appropriate safeguards (SCC/IDTA).
Security & retention
We apply appropriate technical and organisational measures and keep data only as long as necessary.
Your rights
Depending on your location (e.g., UK/EU), you may have rights to access, rectify, erase, restrict, object, and data portability. Contact support@bnanacademy.com.
Cookies
We use necessary cookies and analytics cookies. You can disable cookies in your browser; some features may be affected.
Changes & contact
We may update this policy; a new effective date will be posted. Contact support@bnanacademy.com.
Subscription Cancellation & Refund Policy (14 Days)
You may cancel your subscription within 14 days from the subscription start date.
- The subscription start date is the date your payment is confirmed and the plan/service is activated (or the date the first lesson is delivered, whichever occurs first).
- To request cancellation, contact us at support@bnanacademy.com or via our support WhatsApp, and include (parent/guardian name, the email/phone used, student name(s), and order/plan details if available).
- If you cancel within 14 days, we will stop any auto-renewal (if applicable) and cancel any undelivered sessions.
- Refunds: We refund the value of unused/undelivered sessions. If lessons were delivered within the 14-day period, we may deduct the value of lessons already delivered before cancellation (as permitted by applicable law).
- Refunds are issued to the original payment method. Processing times vary by payment provider/bank.
- This policy does not affect your statutory rights.