Privacy Policy – Bnan Academy Privacy Policy – Bnan Academy
L O A D I N G

Privacy Policy

Updated: 5 October 2025

Who we are

BNAN ACADEMY LTD (71‑75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom).
Email: support@bnanacademy.com – Tel: +44 20 8159 6055.

Scope

This policy covers our website, online tutoring services, support channels and our WhatsApp Business communication.

Information we collect

  • Parent/guardian contact details: name, email, phone, country.
  • Basic student details (with parental consent): first name, age range, learning level.
  • Account & billing data processed by a PCI‑compliant processor (we do not store full card numbers).
  • Lesson data: schedules, attendance, assessments and homework; recordings where consented.
  • Technical data: IP address, device/browser info, cookies and analytics.

How we use your information

  • Provide and manage lessons and instructors.
  • Send operational notices, reminders and support.
  • Process payments and comply with legal duties.
  • Improve quality and UX through analytics.
  • Marketing only with your prior consent (opt‑out anytime).

WhatsApp Business messages

  • By contacting us on WhatsApp or sharing your phone number, you consent to receive WhatsApp messages for onboarding, reminders, invoices and support.
  • Marketing only with consent. Opt out by replying STOP or email us.
  • Data processed: phone number, WhatsApp profile name, message/media content, message IDs, timestamps, delivery/read receipts.
  • Processors: WhatsApp Business Platform (Meta) with appropriate safeguards (SCC/IDTA).
  • Retention: message logs up to 24 months unless law requires longer or you request deletion.

Children’s privacy

We contract with parents/guardians. We do not knowingly collect data from children under 13 without verifiable parental consent.

Class recordings

Some lessons may be recorded for quality/training only with explicit parental consent. Recordings are stored securely for up to 12 months.

Sharing your data

  • Service providers (hosting, communications, learning systems, analytics, payment processing).
  • Tutors/contractors as needed to deliver the lesson.
  • Legal obligations and lawful requests.
  • Business transfers with equivalent protection.

International transfers

Data may be processed outside your country with appropriate safeguards (SCC/IDTA).

Security & retention

We apply appropriate technical and organisational measures and keep data only as long as necessary.

Your rights

Depending on your location (e.g., UK/EU), you may have rights to access, rectify, erase, restrict, object, and data portability. Contact support@bnanacademy.com.

Cookies

We use necessary cookies and analytics cookies. You can disable cookies in your browser; some features may be affected.

Changes & contact

We may update this policy; a new effective date will be posted. Contact support@bnanacademy.com.